Please be aware scheduled maintenance has been planned for tonight, Thursday 21/11/24 at 10pm QLD / 11pm AEDT for about 15mins. Our member facing website and app services will be unavailable or limited during this time.
Receive customised SMS and email alerts. You can set up alerts to check the following by contacting us on 13 77 28 or through internet banking:
Please Note: The information contained within email alerts is not encrypted, so if someone else has access to your emails they may be able to view this information.
With this service you can send a text message to make SMS enquiries on your accounts 24/7 including the following:
In order to use the SMS query service, you must first register via internet banking. Specify at least one mobile phone number to be used, as well as the accounts you wish to access.
Please note that one of your accounts must be defined as a default account. To register follow the steps below:
Once you have SMS queries enabled, text 0488 749 572 to access the following information:
| Information Required | Text Message Format | Response |
| Balance of all accounts | BAL ALL | Displays your member number and all QBANK account types with current balance and available balance |
| Balance of individual QBANK account | BAL (member number and S account type e.g. BAL 123456S1 | Displays your member number and your individual QBANK account with current balance and available balance |
| Last 5 transactions | TRAN (member number & S account type) e.g. TRAN 123456S1 | Transaction date, description and transaction amount for the last five transactions |
| Year to date interest - all accounts | INT ALL | Year-to-date interest earned on all QBANK accounts |
| Year to date interest - individual account | INT (member number & S account type) e.g. INT 123456S1 | Year-to-date interest earned on requested QBANK account |
